Shipping & Returns

Shipping

Shipping is free on every order. No minimum, no paid upgrade, no surprise at checkout.

We ship to the United States only, including Puerto Rico and US territories.

Orders are processed in 1–2 business days. Delivery after that normally takes 5–14 business days.

That range is wider than what most shops put on a banner, and we left it wide on purpose. Transit time depends on which warehouse holds your item and how far it has to travel. A promise of two days looks better in an advert and we would break it about a third of the time.

Where your parcel ships from

Some products leave from a partner warehouse inside the US and some from our suppliers' warehouses overseas. We only stock what fits inside the 5–14 business day estimate above, so the window is the same either way.

Your order may arrive in more than one parcel

We would rather tell you now than have you find out when the first box turns up with half the order in it. If your order includes items held at different warehouses, it ships as separate parcels, usually arriving on different days. Nothing is missing. Each parcel has its own tracking number.

Tracking

You get a tracking number per parcel as soon as it ships. Tracking often takes 24–48 hours to start moving after you receive the number. That gap is normal.

Returns

You have 30 days from delivery to ask for a return.

What we can take back

Products that are unopened and unused, with any seal intact, in their original packaging. Send us your order number and we will give you the return address and instructions. For a change of mind, you cover the return postage; we refund the product price in full once it arrives.

What we cannot take back

Opened or used skincare, haircare and cosmetics. This is a hygiene rule, not a loophole: once a jar of balm or a pack of pads has been opened, nobody can resell it and we are not going to pretend otherwise. It is also why we write a proper “who it is for” on every product page — so you can decide before you open it.

Damaged, defective, or the wrong item

Different rule entirely, and the one that matters. If something arrives broken, leaking, clearly faulty, or is simply not what you ordered, we replace it or refund it in full — opened or not. Email us within 30 days of delivery with your order number and a photo. You pay nothing, and in most cases we will not ask you to post anything back.

How refunds are paid

To your original payment method, within 10 business days of us receiving the return or approving a photo claim. Your bank may take a few days more to show it.

Gift cards

Not returnable.

Just write to us

Every return starts with an email to support@blushvelle.com. There is no form to fill in and no portal to log into. Include your order number and tell us what happened. A person reads it and answers, normally within one business day.

The full legal versions are in our Shipping Policy and Refund Policy.